Soft costs are costs for which you would NOT write a check, such as faxes and photocopies.
Adjustments alter a bill. Since you cannot edit a billed transaction, you have to use adjustments to make changes. For example, if you billed for a $100 charge, but later determined the charge to be $80, you would have to adjust the bill. Adjustments include write-offs, which will alter the amount the client owes.
Soft costs and adjustments are posted to the bill using the Costs & Adjustments window. To open the window, select Billing > Costs & Adjustments.
From this window, you can:
Delete soft costs and adjustments by highlighting the record and clicking Delete.
Print soft costs and adjustments by highlighting a transaction and clicking Print.
Post soft costs and adjustments by highlighting the transaction and clicking Post. You have to post a cost or adjustment before it will appear on the bill.