This procedure is for client payments returned due to insufficient funds. Click here for information about handling client refunds.
Click here for a video demonstration.
For Bounced Checks in the Operating Account
Add a client payment as usual, but in the Payment Amount field enter the amount of the bounced transaction as a negative value by inserting a minus (-) sign in front of the amount (for example, -100.00). Don't forget to complete the Breakout and Fee Distribution tabs as well.
For Bounced Checks in the Trust Account
Add a trust deposit as usual, but in the Amount field enter the amount of the bounced transaction as a negative value by inserting a minus (-) sign in front of the amount (for example, -100.00).
